Learn About Our Property Maintenance & Repair Services
About Us
One Step Ahead
Established for a Single Purpose
Maintenance Call Center was established in 2002 to provide property maintenance and repair services to Managing Agents, Rental Agencies, and Insurance Companies. Our goal was to meet the demand for a reliable maintenance company that can handle your deposits, has the necessary expertise, and guarantees professional work. We specialize in residential, commercial, and industrial maintenance services, including emergency repairs. Over the years, we have earned a solid reputation by serving numerous complexes, thousands of units, and homes, while offering valuable assistance to the commercial and industrial sectors.
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Service Area
We offer fast and efficient maintenance to homes, business and community schemes in the East Rand, Kempton Park, Edenvale, Benoni, Boksburg, Midrand and Centurion to name a few.
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Technologically Equipped
Our specialized industry specific software provides professional quotes, work orders, invoices, and reports service history for future financial planning, budgeting and expense calculations per project or per customer.
“Another flaw in the human character is that everybody wants to build and nobody wants to do maintenance.”
Kurt Vonnegut
What Are Your Maintenance Needs?
We Work Hard In All Fields
Working hard in maintenance is a testament to the commitment and dedication required to provide outstanding service and uphold the highest standards in the industry to ensure that properties, equipment and systems are maintained and working at their best. This ensures improved efficiency, enhancements to the longevity of assets and ensuring the protection and growth of your investments.
Residential
Commercial
Industrial
Community Schemes
Maintenance Call Center offers specialized plumbing, electrical, gate automation, electric fence installations and repairs, roof repairs and building maintenance services at competitive rates. Our qualified artisans will ensure that your repairs are carried out quickly and efficiently and satisfaction is guaranteed.
Maintenance is terribly important.
Important Things You Should Know
Questions & Answers
Maintenance Call Center was established in 2002 to provide guaranteed maintenance and repair services to Managing Agents, Rental Agencies, and Insurance Companies. 21 Years Later MCC is still operating from the same address, employing our own staff, registered and certified in the their field of expertise. MCC is registered with IOPSA, PIRB, and ECA given every client peace of mind and a guarantee that our work sets the highest standards.
MCC provides a service guarantee on all workmanship. Should you not be happy with the services you received we will return at no additional cost.
MCC employs its own labour and expertise, contracting only to reputable companies when necessary, this allows us to better manage our skills set, enhance the knowledge and expertise of our staff and pass on the skills and knowledge to our clients. This allows us to guarantee our workmanship and provide better technical advice and support where and when necessary.
OPSA (Institute of Plumbing South Africa) is an organization in South Africa that represents and supports the plumbing industry in the country. It serves as a professional body for plumbing practitioners, providing resources, training, advocacy, and networking opportunities to its members.
The primary objectives of IOPSA are to promote excellence, professionalism, and integrity within the plumbing industry. The organization works towards advancing the interests of its members and ensuring that the plumbing sector operates at high standards to benefit both practitioners and consumers.
Key functions and activities of IOPSA include:
Professional Development: IOPSA offers various training and development programs to enhance the skills and knowledge of plumbing professionals. These programs cover technical aspects, business management, compliance with regulations, and industry best practices. By promoting continuous learning, IOPSA supports the professional growth of its members.
Industry Standards and Regulations: IOPSA actively engages with regulatory bodies, government entities, and industry stakeholders to influence plumbing standards and regulations. The organization provides input, expertise, and feedback on policies and regulations affecting the plumbing industry, ensuring that they are practical, relevant, and promote high-quality workmanship.
Industry Representation: IOPSA represents the interests of the plumbing industry in South Africa. It serves as a collective voice for plumbing professionals, advocating for their concerns, needs, and aspirations. The organization engages with government bodies, industry associations, and other relevant organizations to promote the importance of the plumbing trade and the value it brings to society.
Networking and Collaboration: IOPSA provides a platform for networking and collaboration among plumbing professionals. It organizes events, conferences, and industry gatherings where members can share knowledge, exchange ideas, and build professional relationships. These opportunities foster a sense of community and enable members to stay updated on industry trends.
Consumer Education and Protection: IOPSA is committed to educating consumers about the importance of using qualified and registered plumbing professionals. The organization promotes awareness of the risks associated with substandard plumbing work and the benefits of hiring reputable and qualified plumbers. By advocating for consumer protection, IOPSA aims to ensure that consumers receive reliable and high-quality plumbing services.
Code of Conduct and Ethics: IOPSA upholds a code of conduct and ethics that its members are expected to follow. This code sets standards for professionalism, integrity, and quality workmanship. By adhering to the code, members demonstrate their commitment to delivering excellent service and maintaining the reputation of the plumbing industry.
Overall, IOPSA plays a vital role in advancing the plumbing profession in South Africa. Through its initiatives, the organization supports the growth and development of plumbing professionals, promotes industry standards, and advocates for the interests of both practitioners and consumers.
Delays on projects are sometimes unavoidable. Common delays in projects of a are as a result of the following:
Lack of Resources: Insufficient availability of resources, such as manpower, equipment, or materials, can lead to delays.
Unforeseen Problems: Discovering unexpected issues or complications during the maintenance project can cause delays. For example, hidden structural damage, underlying electrical or plumbing issues, or unforeseen equipment failures may require additional time and resources to address.
Weather Conditions: Outdoor maintenance projects can be significantly impacted by adverse weather conditions. Rain, extreme weather, or even strong winds can hinder progress and create delays, particularly for tasks like exterior repairs or painting.
The PIRB (Plumbing Industry Registration Board) regulates and oversees the plumbing industry in South Africa. Its primary role is to ensure that plumbing practitioners adhere to industry standards, promote professionalism, and protect the interests of consumers.
The PIRB was established in 2004 as a voluntary organization, and it has since become a recognized authority in the plumbing sector. It operates under the auspices of the Institute of Plumbing South Africa (IOPSA) and works closely with industry stakeholders, including plumbing contractors, plumbers, suppliers, and government bodies.
Key functions and responsibilities of the PIRB include:
Registration of Plumbers: The PIRB manages the registration and licensing process for plumbers in South Africa. It sets competency requirements, conducts assessments, and grants registration to qualified individuals, ensuring that they possess the necessary skills and knowledge to perform plumbing work.
Code of Conduct: The PIRB establishes and enforces a code of conduct that registered plumbers must adhere to. This code promotes ethical behaviour, professionalism, and adherence to industry standards, ensuring consumer protection and quality service delivery.
Compliance Monitoring: The PIRB monitors registered plumbers’ compliance with the prescribed standards and regulations. It conducts regular audits, inspections, and assessments to ensure that plumbers maintain their competency and adhere to relevant plumbing codes and regulations.
Consumer Complaints Resolution: The PIRB provides a platform for consumers to lodge complaints against registered plumbers who may have breached the code of conduct or delivered substandard work. The organization investigates complaints and takes appropriate disciplinary action, if necessary, to protect consumers’ interests.
Training and Development: The PIRB plays a role in promoting continuous professional development within the plumbing industry. It facilitates training programs, workshops, and educational initiatives to enhance the skills and knowledge of registered plumbers, keeping them updated with the latest industry trends and best practices.
Industry Advocacy: The PIRB represents the interests of the plumbing industry in South Africa. It engages with government bodies, regulatory authorities, and other stakeholders to advocate for improved plumbing standards, regulations, and policies that benefit both plumbers and consumers.
By regulating the plumbing industry, the PIRB aims to ensure that plumbing work in South Africa is performed by competent professionals who uphold high standards of quality, safety, and ethics. Consumers can have confidence in hiring registered plumbers who are accountable for their work and adhere to industry best practices as set out by the PIRB.
About the ECA (SA)
The ECA(SA) is the most influential members’ association for electrical contractors in South Africa. Registered in terms of the Labour Relations Act, the ECA(S)A has represented South African electrical contractors since 1948 and is firmly established as the ‘home’ of trusted electrical contractors. The ECA(SA) has a membership network of around 4 000 electrical contractors, which employs around 75% of the workforce employed within the electrical contracting industry.
Voice of the Industry
The ECA(SA) represents the interests of electrical contractors at many government and industry bodies including the National Bargaining Council for the Electrical Industry and the Electrical Industry Pension and Provident Funds. It provides input from its members and receives the latest developments first-hand and disseminates this information to members. It is regarded as the ‘voice’ of the electrical contracting industry by government supply authorities, consulting engineers, the Council for Scientific Research (CSIR), Eskom, and the Association of Municipal Electricity Utilities (AMEU). The ECA(SA) serves on the SABS Committee responsible for the Code of Practice for the Wiring of Premises.
There are several factors that can influence why a quote may not be free in certain situations. Here are some possible reasons:
1. Complexity of the Request: If the request involves a complex or specialized service, such as custom-made products, intricate designs, or highly specific requirements, the effort and expertise required to provide an accurate quote may necessitate charging a fee. This is often the case when a significant amount of time and resources is required to evaluate the project’s feasibility and provide a detailed estimate.
2. Professional Services: Some requests may require a fee for providing a quote or an initial consultation due to the specialised nature of the request. Providing extensive expertise and experience, time and advice may warrant a quotation fee.
3. Customised or Personalised Services: If a service or product requires customization or personalisation according to the client’s specific needs, preferences, or specifications, a quotation fee may apply to cover the additional effort involved in tailoring the solution.
It’s important to note that the decision to charge for a quote is specific to the function or service provided, we therefore recommend clarifying the pricing policy when requesting services to understand when or why a quote may be required for a particular situation or service.